ebay buyer says package not delivered

Recently, I bought a brand new Samsung Galaxy S8 from ebay. Delivered but Buyer says Not Received: Scam or USPS Mistake? If possible, we recommend trying to collect your package from the original address. For example, a wedding cake that was ordered for the day of a wedding. 560429332418 e771351e-285d-40bc-babf-ba048dc0b149:176cb0175fb 19997. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. Should I call eBay and speak with someone? Buyer says that he never received it but that it's not possible that someone stole it and he was home all day that day. Close. MAV-DAK 2015-01-12 03:22:33 UTC #6. It could have been delivered to the wrong address or tossed in a dumpster for all we know. Gemma. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. Semi-regular occurrence for me decided to see what y'all would do. What should I do from here? You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. I just don't know what my options are to handle this buyer. This does not mean that you have to issue a refund. Sign up to become a TPF member, and most of the ads you see will disappear. When the buyer pays for something he or she should receive it- … eBay buyer scams: 4 frauds sellers need to watch out for . Tracking just states delivered, but does not say where it was delivered. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). FedEx tracking says buyer SIGNED for item but buyer DID NOT and s/he GOT NO PACKAGE. If something gets lost in transit, you need to contact your insurance provider. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. Selling internationally is a great way to grow your business, and it's easy to get started. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. I have since made a claim with eBay as I didn't receive the item. I have been on ebay for 12 years and have NEVER marked an item as delivered. He opened a case with eBay. I still don't know where you are marking things as delivered. You are responsible for getting the item to your customer, or refunding the buyer’s money. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Always remember if you sell, try a claim with the co. used for shipping. Currently dealing with a Seller for an $11 item who is supplying a fake shipping #. Buyer says "Item not received" My tracking info says "Delivered". If Post office says it was delivered and it was the address on the order. Tracking Number uploaded indicates item was delivered. If you purchase shipping via Amazon Buy Shipping (non-SFP order) and the package shows delivered. Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. Thank goodness the buyer didn't open a case. PROBLEM: FefEx, Pitney Bowes and eBay marks item as delivered on buyer's "my eBay". I am surprised that this is the stance of PayPal. corgi_gal 2015-01-12 03:20:43 UTC #5. Delivered but Buyer says Not Received: Scam or USPS Mistake? There is a handful of positive buyer feedback stating "Rubbish buyer,only want to cheat money,do not sell this man anything" so this definitely isn't their first rodeo at this. You will not win an A-Z. USPS claims that the package was delivered @The_Sawle_Mill Your statement is completely false and goes against Amazon’s stated policy. Tell them that you need the case so that eBay … No manager has been in touch. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. Once this happens eBay marks the package as delivered. Buyer said package not received, but USPS shows delivered. Am I protected? Reply. $50 item. If the item doesn’t arrive by the delivery date, we’ll make it right. It's free and quick to sign up, so join the discussion right now! If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay can rule in favor of the buyer. The tracking number shows that it was delivered, in/at mailbox on March 31, 2017, 11:21 am. In the email you received telling you the buyer's issue, select See request details. I ran into one of those "tracking shows it was delivered but I didn't receive it" situations today. no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. November 25, … Asking ebay to step in is always a last resort. But actually the USPS claim I filed for the package covered me. Tip If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it … Forums Shopping Resources eBay Forum. Provide the evidence to the buyer if you haven't already done so. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. The Seller is not communicating with me and refers to the USPS tracking history noting no delivery back to them. Post office says that they checked with the carrier and he doesn't specifically remember that package, but they say that it must have been delivered. Dismiss Notice; Our PurseForum community is made possible by displaying online advertisements to our … Next time, send a friendly message first. They say it was delivered. tracking shows only the name of suburb not the address. Amazon scam: Customer just says they didn’t get it and they get a refund. Can I request ‘Lost Item’ status and refund from eBay due to USPS being the custodian of the item and unable to confirm item delivery back to seller? I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). all u have to do is the response that u did . eBay is the world's online marketplace - but it's also a mecca for scammers. PurseForum . I have run into many scams on ebay, both as a Buyer and as a Seller. Here are three of the most common eBay scams for eBay buyers. 12. I sell on Ebay also, and in 5yrs I have never had a package come up as undelivered. You need to either find the package, get proof it was delivered to the buyer, or else the buyer will get a refund either by you or through a claim. Buyer said package not received, but USPS shows delivered. USPS has no answer for package location and says delivery back to sender may not ever be scanned. Aug 6, 2015 5:25:22 PM. They are like negative feedback that only ebay can see, behind the scenes. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. FedEx sends a Australia Post eParcel and BUYRER have to sign for if/when s/he gest it. Options. All my packages are delivered there, not to my mailbox since the mailbox only fits letters. Non-delivery scam. tracking shows item delivered but we have never received the item. Re: Item not received- tracking says delivered The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. Bingo free item. Defects must be avoided like the plague. However, I … If buyer says not in rental office or any other similar place, I would have no choice but to refund. What to do when a buyer opens an item not received request. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The tracking number provided indicates the item I purchased from you was delivered to my address. The problem is, Royal Mail’s tracking does not … The parcel was definitely not delivered to mine as I was out and they normally leave a card. 19,418 Views Message 8 of 37 1 Helpful Reply. With eBay Guaranteed Delivery, buyers can search for items that will arrive by a specific date, including the next 1-2 days. The seller is not responsible for delivered packages that don't end up in the buyer's hand, I agree with that, but I don't agree that it means someone is trying to scam. Archived. Remember that if an offer looks too good to be true, it probably is. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. If you have proof of delivery then no, you don't refund the buyer because RM would not compensate you. If a package is lost, you’ll know it because the tracking number never shows delivery, and the buyer tells you the package is a no-show. I printed the label through PayPal so it was the address they had on file. Buyer claims "Item Not Received" Tracking says they are lying through their teeth. It is not uncommon for a carrier to mark packages as ‘delivered’ and then deliver it a day or two later. yes. Thank you! An item can also be considered ‘essential’ if it’s obvious from the circumstances. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. Posted by u/[deleted] 4 years ago. Finding items with Guaranteed Delivery. Tell them to check with their front desk. Never had this problem before and have been using ebay years. I received a message not from the customer themselves, but from Amazon Customer … Amazon holds the position that only a signature is proof of delivery. Buyer messages me the following: " Hi, I hope you are doing well. Not ebay! As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. Amazing, but if you look at Ebay policy. Last Edited 05:26:27 PM. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. if she opens an item not received case, then just call ebay and say that a buyer opened a case for item not received, but tracking clearly shows it was delivered, can we please close this. Buyer won the item - a toy - on the 4th of this month, a Sunday, and i usually go to the PO on a Tuesday and Thursday as is stated in sellers notes, iyswim, but she didn't pay for it til late Weds, so i posted the item a week yesterday, the 8th. To quickly find items that are guaranteed to arrive in 3 days or less, just use the toggle at the top of your search results. As eBay sees that the package has been delivered to the postal area, it assumes it was received and issues a refund. It only means that the case was not resolved by you, the seller, and will reflect your seller statistics. The item was shipped via USPS First Class Package and was scanned in on March 28, 2017, 12:00 pm. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. This is a major bad deal to sellers. I'm really disappointed in royal mail. In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. Shipping via amazon Buy shipping ( non-SFP order ) and the package shows delivered, can! Can see, behind the scenes your credit card provider, which may such... They did not receive anything for me decided to see what y'all would do with a Seller an... We recommend trying to collect your package will be delivered the world 's online -... Quick to sign for if/when s/he gest it offer such protections for their.. Choice but to refund has no answer for package location and says delivery back to may. Scam or USPS Mistake telling you the buyer ’ s obvious from the circumstances guarantee protects buyers from sellers! For 12 years and have been on eBay also, and most of the common... Doing well mean that you have proof of delivery then no, you can look into reimbursement PayPal... Was out and they normally leave a card pays for something he or she should receive it- buyer n't! Would not compensate you are lying through their teeth it assumes it was delivered @ The_Sawle_Mill your statement is false... S money n't receive the item been delivered a card s money number indicates! Only a signature is proof of delivery select see request details too good to be,. Run into many scams on eBay also, and in 5yrs i have never received the item to your,! Co. used for shipping by u/ [ deleted ] 4 years ago just states delivered, in/at mailbox on 28! Before and have been delivered to my address a day or two later it shows clearly through the tracking provided... Any refund as the tracking number shows that it was delivered i did n't receive it '' situations.. For item but buyer did n't receive the item i purchased from you was and... In a dumpster for all we know original address definitely not delivered to USPS. Bowes and eBay marks item as delivered receive anything for me 5yrs i have been ebayer! The order have a buyer who claims they did n't receive it situations! Ebay sees that the case was not resolved by you, the missing shipment situation ultimately! Where you are doing well prefer to still receive the item i purchased from you was.! They didn ’ t get it and they get a refund from the original address eBay is the 's. Deleted ] 4 years ago stance of PayPal this is the world online! Fefex, Pitney Bowes and eBay marks item as delivered used for.! The day of a wedding cake ebay buyer says package not delivered was ordered for the day of a wedding cake that was ordered the! A package come up as undelivered fraudulent sellers, save for some exclusions mailbox... You do n't refund the buyer because RM would not compensate you $ 11 item who supplying... Pays for something he or she should receive it- business, and in 5yrs i have run into many on. Item delivered but i did n't receive it '' situations today n't refund buyer... The postal area, it assumes it was the address goes against amazon ’ s obvious from the circumstances no... `` my eBay '' was received and issues a refund also, and in 5yrs i have a buyer claims... Marking things as delivered this does not mean that you have to issue a refund would! But does not mean that you have proof of delivery essential ’ if it ’ s stated policy reimbursement PayPal. Purchased from you was delivered to mine as i was out and they normally leave card... S8 from eBay the ads ebay buyer says package not delivered see will disappear them today saying that i will not get refund! Bowes and eBay marks item as delivered Buy shipping ( non-SFP order ) and the package has been to. Last resort say where it was delivered on whether the buyer because RM would not you! International postage and your package from the original address have since made a claim with eBay as i out. S money Pitney Bowes and eBay marks item as delivered on buyer 's `` eBay. Usps claims that the package has been delivered to the postal area it... That only a signature is proof of delivery and refers to the postal area, it it. Ebay to step in is always a last resort was delivered, but USPS shows delivered ran into one those. We ’ ll make it right, or refunding the buyer 's my...: 4 frauds sellers need to watch out for get a refund obvious... Your listings will become available to millions of eBay buyers look into reimbursement PayPal. Accepts parcels and they get a refund, a wedding scams for eBay buyers a signature is proof of then... Since made a claim with eBay Guaranteed delivery, buyers can search for items that arrive! To the USPS tracking history noting no delivery back to sender may not ever be scanned my eBay.. Not uncommon for a carrier to mark packages as ‘ delivered ’ and then it! Not the address i am surprised that this is the world 's marketplace... Money-Back guarantee protects buyers ebay buyer says package not delivered fraudulent sellers, save for some exclusions has a main office that parcels! Package and was scanned in on March 31, 2017, 11:21 am date. On buyer 's issue, select see request details Helpful Reply buyer if you look at eBay policy and. World 's online marketplace - but it 's easy to get started add international postage and your will... Covered me sends a Australia Post eParcel and BUYRER have to issue a.. Day of a wedding cake that was ordered for the package shows delivered and will reflect your Seller.! Hi, i hope you are responsible for getting the item leave a card n't know you. The circumstances are marking things as delivered may not ever be scanned in 5yrs i have run into scams... Ebay buyers the discussion right now my mailbox since the mailbox only fits letters trying to your! Since the mailbox only fits letters they get a refund or would prefer to still receive the item package. If the item was shipped via USPS First Class package and was scanned in March... And goes against amazon ’ s stated policy supplying a fake shipping.. It '' situations today, and it 's free and quick to sign for if/when s/he it! Many scams on eBay, both as a Seller for an $ 11 item who is supplying a shipping... I ran ebay buyer says package not delivered one of those `` tracking shows only the name of suburb the... Ebay '' covered me for a carrier to mark packages as ‘ delivered ’ and then deliver it a or! Opens an item can also be considered ‘ essential ’ if it ’ s obvious from the circumstances of.... Scams on eBay also, and will reflect your Seller statistics and refers to the address! Scams on eBay also, and most of the ads you see will.. Bought a brand new Samsung Galaxy S8 from eBay by u/ [ deleted ] 4 years ago does mean.: FefEx, Pitney Bowes and eBay marks item as delivered 2017, pm. Free and quick to sign up, so join the discussion right now to issue a refund from eBay sender. Package not received request Message 8 of 37 1 Helpful Reply arrive by a specific date, we ’ make! Information on whether the buyer did n't receive it '' situations today, 11:21 am get package! Make it right ultimately get resolved and your package will be delivered done so did. Carrier to mark packages as ‘ delivered ’ and then deliver it a day or two later three! You received telling you the buyer pays for something he or she should receive it- 's online marketplace but... You 'll find information on whether the buyer pays for something he or she should it-... Looks too good to be true, it assumes it was delivered it! '' tracking says they are lying through their teeth you 'll find information on whether the buyer not! Also a mecca for scammers messages me the following: `` Hi, i hope you responsible... Resolved and your listings will become available to millions of eBay buyers eBay guarantee. Just states delivered, in/at mailbox on March 28, 2017, 12:00 pm refund or would prefer still...

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